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Frequently Asked Questions (FAQs)
Recently Updated for 2023 : Texas Supplemental Peace Officer #1018 (TCOLE)
*New* Online Training Course(s) : Fentanyl & Law Enforcement Response #2024 (TCOLE), Intellectual & Developmental Disabilities for Jailers #2831 (TCOLE), and
Legal Issues for County Corrections #3506 (TCOLE)
This is an OSS Academy® Crisis Communications for Telecommunicators online training course offered for Peace Officers, Jailers, and Telecommunicators.
The Crisis Communications course is designed to provide additional information required to become a more proficient emergency telecommunicator. This course is one of the required courses for obtaining an Intermediate Certificate.
Today, approximately 85% of the U.S. is covered by a 9-1-1 system. It is estimated that 99% of the adults living in these covered regions are aware that they should dial “9-1-1” in the event of a crisis situation or medical emergency. Emergency telecommunicators (also referred to as “dispatchers”) are experiencing an ever-increasing volume of calls and many of those calls involving some type of critical incident. Various factors such as a rise in domestic violence and other troubling issues, “post 9/11”, higher public expectations, and more have caused this increase.
Please note, the entire course (including any applicable course parts), final exam(s), and course evaluation(s) must be completed in order to receive twenty-four (24) hours of course credit.
Note, this particular storefront listing is not the TCOLE accredited course. To purchase the TCOLE accredited Crisis Communications for Emergency Telecommunicators #2120 course, click here.
OSS Academy® courses are recognized by more Peace Officer Standards and Training boards and correctional associations than any other online training provider.
Our courses are designed by Subject Matter Experts who are nationally recognized and licensed instructors. Many of our experts testify in law enforcement, corrections, and security related defense cases throughout the U.S.
Our curriculum meets or exceeds state course objective requirements.
For more information, visit OSS - Law Enforcement Advisors® or OSS Academy® online or simply contact the OSS Academy® Training Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.
For your convenience, OSS Academy® provides our entire E-Learning Training Courses Listing.
Should you have any questions, simply contact the OSS Academy® Training
Coordinator by phone at 281-288-9190 (Ext. 205) or online at Contact OSS Academy®.